Shipping policy

Effective Date: July 28th, 2025
Applies to all orders fulfilled through KRASSWERK | Designed with Finesse

1) Order Processing

All orders are processed by Blacklab Solutions LLC (Wyoming, USA).
Standard processing time is 2–5 business days before shipment. Orders placed after the daily cut-off may begin processing the next business day.

Daily cut-off: 2:00 PM (Eastern Time, New York)

2) Shipping Regions

United States (domestic shipping) is currently supported. International shipping may be added in the future.

3) Shipping Rates (USA)

  • $0.00 – $79.99 order value → $4.99 flat rate (Standard USA)
  • $80.00+ order value → Free shipping (Standard USA)

Rates mirror our checkout and Google Merchant Center settings to ensure pricing transparency.

4) Estimated Delivery Times (After Dispatch)

  • United States: 3–7 business days

Total time to your door = processing (2–5 business days) + transit (3–7 business days). Delivery times are estimates and may vary due to carrier workload, weather, or holidays.

5) Tracking

Once shipped, you will receive an email with a tracking link. Tracking events can take up to 48 hours to appear.

6) Address Changes & Delivery Issues

  • Entered a wrong address? Contact us before shipment at support@krasswerk.com.
  • Undeliverable/returned-to-sender packages can be re-shipped once the address is corrected (additional postage may apply if the original shipment was delivered as addressed).
  • If your package is lost or severely delayed, email us and we will investigate with the carrier and provide a suitable resolution.

7) Taxes & Fees

Domestic US orders include applicable taxes at checkout. No customs or import duties apply for US domestic shipments.

8) Contact

📧 Email: support@krasswerk.com
📞 Phone: +1 307-306-5150 (for verification & compliance; fastest support via email)
🏢 Business Address: Blacklab Solutions LLC, 30 N Gould St #52406, Sheridan, WY 82801, USA