Orders & Shipping FAQs
All orders are typically processed within 2–4 business days. During high-demand periods, processing times may extend slightly, but we always strive to dispatch your order as quickly as possible.
Yes. Krasswerk ships worldwide. Shipping costs and delivery times vary depending on your location and will be calculated at checkout.
Once your order has been shipped, you will receive a confirmation email containing your tracking number and a link to monitor your shipment in real time.
If your order does not arrive within the estimated delivery window, please contact our support team with your order number. We will investigate with our logistics partners and provide a resolution promptly.
Once an order has been confirmed, modifications to the shipping address are not always possible, as production and fulfillment may already be in progress. However, please contact our support team as soon as possible, and we will do our best to assist you before the order is dispatched.
Returns & Exchanges FAQs
We only accept returns or exchanges if there is an issue with the product itself — such as a printing error, a damaged item, or a manufacturing defect (e.g., stains, tears, or flaws). Since all of our products are made-to-order, we cannot accept returns for reasons like size, color preference, or change of mind.
Please contact us within 7 days of delivery with clear photos of the issue. Once verified, we’ll provide a replacement or a refund at no additional cost to you.
If the return is due to a product defect, printing error, or shipping damage, we’ll cover the return or replacement shipping. Otherwise, customers are responsible for any return shipping fees.
No — we cannot accept returns for personal preferences or ordering mistakes, as each item is printed specifically for your order. Please double-check size charts and product details before completing your purchase.
Once your claim is approved, replacements are typically processed within 5–7 business days. Refunds, if applicable, may take 7–10 business days to appear in your account, depending on your payment provider.
Payments & Security FAQs
We accept major credit and debit cards, PayPal, and other secure payment options available at checkout. All transactions are processed in your local currency when possible.
Absolutely. Our store is powered by Shopify and uses industry-standard SSL encryption to ensure your data and payment details remain private and protected.
Yes, we accept most internationally issued cards. If you experience issues, we recommend contacting your bank to authorize the transaction.
Depending on your location, you may see installment options such as Shop Pay Installments or similar services at checkout. Availability varies by region.
We never store full credit card information on our servers. All payments are handled by trusted third-party processors, and we continuously monitor our site for security compliance to safeguard your shopping experience.
Care & Quality FAQs
Machine wash cold (max 30°C / 90°F). Wash inside out with similar colors to protect the print.
Yes, but we recommend low heat. For longest life, air drying is best.
Our high-definition prints are built to last. With proper care, they resist fading and cracking far longer than standard prints.
All tees are pre-shrunk and made with Airlume combed and ring-spun cotton. Minimal shrinkage may happen, but the fit stays true.
Iron medium if needed. Avoid ironing directly on the print — turn the shirt inside out.
Built for everyday wear. Reinforced seams, premium fabric, and durable prints mean your tee keeps its edge wash after wash.
Krasswerk
It combines the German roots of Krass (extraordinary, gorgeous) and Werk (craft, work). Together, it reflects our philosophy: unique and extraordinary designs, combined with gorgeous quality...
No. We design with intent, not trends. Each piece is made to last, built as a statement rather than disposable fashion.
Does it really matter where we are? What we create, how we do it, and why we exist — that’s the only geography worth knowing. But if you insist on coordinates: we’re Earthlings. Today it’s Istanbul, tomorrow who knows. Whenever we stay too long in one place, people start calling us crazy — and maybe they’re right.
Our focus is on deliberate design — clean, minimal, and powerful. Every shirt is more than style; it carries meaning and identity.
It means clothing should carry more than fabric. Each piece reflects strength, clarity, and authenticity — your identity forged into what you wear.
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